Refund policy
Last updated: 22 October 2026
Right of withdrawal (14 days)
If you buy as a consumer, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason.
Return shipping costs: if you change your mind, you pay the cost of sending the item back. If the product arrives damaged, faulty or is not what you ordered, we cover the costs.
Condition of the product
Products must be returned unused, in their original condition, with all accessories (charging cable, hook and gift car if included) and, where possible, in their packaging.
Faulty or incorrect products
If your order arrives damaged, faulty or is not what you ordered, email us at kom.store.store@gmail.com with your order number and photos. We will send you a new product or refund you, at no cost to you. This does not affect your statutory guarantee rights.
How to request a return
- Email kom.store.store@gmail.com within the 14-day period with your name and order number. You can use the withdrawal form below, although it is not mandatory.
- We will reply with instructions and the return address.
- Send the product back within 14 days of telling us your decision.
In the case of withdrawal, return shipping costs are paid by the customer. We do not accept returns sent without contacting us first.
Refunds
We will refund the amount paid, including standard initial shipping costs, within 14 days of being informed of your withdrawal. We may wait until we receive the product, or proof that you have sent it, before refunding. We will use the same payment method you used for the purchase, unless we agree otherwise with you.
Model withdrawal form
(Only complete and return this form if you wish to withdraw from the contract.)
To Parkey (kom.store.store@gmail.com):
I hereby give notice that I withdraw from my contract of sale of the following product: ______
Ordered on / received on: ______
Order number: ______
Name of consumer: ______
Address of consumer: ______
Date: ______